During the Onboarding process, it is very important to ensure that everything works smoothly before launching the games, so from Gamelearn we will ask you to confirm the completion of a brief technical test before you can start the training.
It is a simple verification to ensure that our communications are not blocked by your internal network and that the URLs of our games are accessible to your employees.
1. You ask your IT department (IT / systems) to include our URLs in your whitelist.
2. Next we will test that you can receive our system emails and can access our games.
Click here to get in touch with us and request the updated list necessary for your company.
Please see the attached file for more information about this process.
If you have any questions during the process you can contact your assigned Agent or through this link: https://gamelearn.zendesk.com/hc/requests/new